From Back Office to Brand Builder: How Modern Insurance Billing...

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2025-12-30 08:21:46 - Translate

From Back Office to Brand Builder: How Modern Insurance Billing Solutions Are Transforming Customer Experience in the U.S.

In the U.S. insurance market, competition is no longer driven by pricing alone. Customer experience has become the defining factor that separates industry leaders from those struggling with churn. Recent research shows that nearly half of American policyholders feel disappointed by their interactions with insurers, citing complexity, slow service, and lack of transparency as major frustrations....

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