Introduction

When your Thomson TV starts showing issues, the first question most users ask is whether the repair can be done under warranty. Fortunately, claiming warranty for a Thomson TV is a straightforward process when you understand the required steps. Whether your Smart TV faces panel issues, sound glitches, Wi-Fi problems, display distortions, or software errors, the authorized Thomson TV Service Center ensures professional diagnosis and repair. Understanding how the warranty system works saves time, effort, and money, especially when handled through trained and certified technicians.

In this blog, you’ll learn the complete process of claiming warranty for your Thomson TV, required documents, what is covered and what isn’t, and how city-based service centers work. The information is designed to help every Thomson TV owner from urban to metro cities like Mumbai, Gurugram, and Chennai. If you ever need doorstep support or guided assistance, service brands like Dial Service Centre also help users connect with authorized technicians.

Understanding Thomson TV Warranty Coverage

Before claiming the warranty, it’s important to understand what the warranty actually includes. Thomson typically offers a 1-year manufacturer warranty, which covers internal functional defects. However, the warranty type may slightly differ depending on your specific TV model, whether it’s LED, Full HD, 4K, Android TV, QLED, or Smart TV.

Issues Covered Under Warranty

• Display malfunction (except physical or accidental damage)
• Internal panel defects
• Motherboard or circuitry issues
• Sound output failure
• Wi-Fi and Bluetooth connection problems
• Software malfunction or firmware errors

Issues NOT Covered Under Warranty

• Cracked screen or broken panel
• Water damage or moisture exposure
• Burn marks or spot patches caused by electrical surge
• Damage due to unauthorized repair attempts
• Broken ports due to mishandling

When you know what is covered, you can approach the service process with clarity.

Step-by-Step Guide to Claim Warranty for Thomson TV

Claiming warranty is a methodical process. Below are the steps you should follow for a smooth repair experience.

1. Verify Your Warranty Status

Your first step is to confirm whether your Thomson TV is still under warranty. You can check this by:

• Finding the purchase invoice
• Checking your email order confirmation
• Reviewing the warranty card
• Verifying through retailer platform (Amazon, Flipkart, Croma, etc.)
• Contacting support for warranty validation

Always keep the original bill safe, as warranty claims cannot be processed without proper proof of purchase.

2. Collect Necessary Information Before Filing a Complaint

To fast-track your service request, keep the following details handy:

• TV model number
• Serial number (found at the back of the TV)
• Purchase invoice
• Detailed description of the issue
• Photos or videos of the fault (optional but useful)

This helps the service team register your complaint quickly and determine the nature of the repair.

3. Contact the Authorized Thomson Support Team

The next step is to raise a service request with the authorized support channel. Calling or emailing their official customer support ensures your warranty request is registered correctly.

Alternatively, assistance brands like Dial Service Centre (used max two times) help customers locate the nearest authorized service location or book technician visits without confusion. This helps avoid delays and ensures your complaint is mapped to the right center.

4. Technician Visit or Carry-In Service

After your complaint is registered, one of two service modes will be initiated depending on your TV type:

Home / Doorstep Service

Applicable for

• LED Smart TVs
• Android TVs
• Large screen models

In this case, a technician will visit your home, inspect the issue, and either repair it on-site or take the TV to the service center if required.

Carry-In Service

Applicable for

• Basic LED models
• Minor issues
• Cities where home visit is not available

The support team will inform you if the TV needs to be taken to the service center.

5. Inspection and Warranty Validation

Once the technician inspects the TV, the service center confirms whether the issue falls under warranty. If it is a manufacturing defect, the repair will be done free of cost. If it is non-warranty damage, such as a cracked panel, paid repair options will be provided.

6. Repair Timeline Under Warranty

Warranty repairs usually take:

• 24–48 hours for software and minor issues
• 3–7 days for internal component replacement
• 7–12 days for panel-related issues (depending on part availability)

Authorized centers maintain transparency in timelines and keep you updated regularly.

Specialized Repair Services in Different Cities

City-wise service support plays a major role in repair timelines and technician availability. Below are details of how major cities handle warranty service.

Thomson TV Service Center in Mumbai

Mumbai has one of the busiest service networks for Thomson TVs. Due to high call volumes, booking a service request early ensures faster response time. The Thomson TV Service Center in Mumbai specializes in:

• Quick inspection for warranty claims
• Fast processing for Smart TV and panel issues
• Doorstep visits across majority of localities
• Efficient coordination with parts and replacement units

Many customers in Mumbai rely on Dial Service Centre for scheduling assistance and guiding them toward authorized centers.

Thomson TV Service Center in Gurugram

The Thomson TV Service Center in Gurugram is known for its advanced diagnostics and well-trained technicians. Gurugram centers handle:

• Rapid fault detection using modern testing equipment
• Warranty-based replacement for internal components
• Same-day inspection for Smart TV complaints
• Faster repair completion due to well-stocked spare parts

Tech-savvy users in the region benefit from proactive customer support provided by these centers.

Thomson TV Service Center in Chennai

Chennai has a well-organized service workflow, making warranty claims smooth and hassle-free. The Thomson TV Service Center in Chennai offers:

• Systematic appointment handling
• Skilled technicians with expertise in Smart & Android TVs
• Fast resolution for sound, display, and software issues
• Priority handling for under-warranty cases

Because Chennai’s service centers are known for punctuality, users experience minimal wait times during the repair process.

Tips to Ensure a Smooth Warranty Claim

To avoid delays or complications, here are some important tips:

• Keep your bill and warranty card safe always
• Avoid repairing the TV through unauthorized technicians
• Report issues immediately, without waiting
• Never tamper with the TV’s internal parts
• Provide accurate details during complaint registration
• Book service through official channels for genuine support

Following these points ensures you get the maximum benefit from your warranty coverage.

FAQ – Thomson TV Warranty Claim

1. What documents are required to claim Thomson TV warranty?

You need the original purchase invoice, TV model number, serial number, and issue description.

2. Is physical screen damage covered under warranty?

No. Cracked screens, dents, or accidental damage are not covered under warranty.

3. How long does a warranty repair usually take?

Minor issues take 1–2 days, while major repairs like panel replacement may take up to 7–12 days.

4. Can I get doorstep service for my Thomson TV?

Yes, doorstep service is provided for Smart TVs, Android TVs, and larger screen models.

5. What happens if my TV is out of warranty?

You can still get it repaired through authorized centers, but the repair will be chargeable.

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